Hello Tony Graham,
this is most likely a problem with the URL you are using.
Please make sure that the URL you use to access the WebClient is the same as the WebClientURL from the Administration and the LocalWebServices URL from the dwmachine.config file (in %ProgramData%).
You should use the same URL everywhere, no matter if you log in locally from the server or from a remote client.
Check out this KB:
https://support.docuware.com/en-us/knowledgebase/article/KBA-37098
Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant