Posted Mon, 10 Jun 2019 13:26:07 GMT by Casey Miller
noticed on another system running 7.0 that not all the files in the storage location have DWX files with them. When do these get created? The customer also said some didn't and then on a particular day they showed up for some files.
Posted Wed, 12 Jun 2019 20:43:16 GMT by Matthew Trembly
Casey, I've seen the same.  If you search for and try to access one of these file cabinet records in the web client, do you get "Error: Cannot find legacy document in database" ... ?

 
Posted Thu, 29 Aug 2019 07:46:18 GMT by Tobias Getz
Hi Casey,
first, dwx files are only created, if the option is enabled for the specific file cabinet.
Second, the files are created asynchronously, so they are not created directly during storage of a document (like in older versions) but there is only a task created with a low priority and if your system is under load this might take a while until they are created. We would not expect that this takes days, so you might want to investigate this in more detail maybe with a support case.
Posted Thu, 29 Aug 2019 07:48:24 GMT by Tobias Getz
Hi Matthew,
this sounds like a different problem. dwx files are not accessed during opening a document and are only available for documents that where stored (or index changed) with version 7 and up. Maybe the file which you cannot open is an older document and the file system "lost" the original header file. You might want to open a support case for this.
Posted Wed, 04 Sep 2019 15:52:58 GMT by Matthew Trembly

Thank you, Tobias.  I submitted a support request back during this same week.  Indeed, these were old DocuWare 5 documents, but the original XML file headers were not "lost" ... they were still there.  Nobody could figure it out so we just deleted the old documents that were affected instead of troubleshooting this.

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