Having some issues with reading barcode labels. In receiving we place a sticker on all packing slips with the vendor ID and PO number associated with that order and then scan it into Docuware. Docware then indexes both the vendor ID and PO number and performs other automations in the evening hours. For the most part this has worked well but we run into issues where Docuware mistakes an "I" for a 1 and a "W" as "VV" and other similar issues. I'm trying to get using barcodes for these labels to elminate these misreads.
I was able to create a new "Import" configuration with a label printed out of Epicor and Docuware reads that fine but when we print the same barcode on label and scan it in Docuware is unable to read it. The labels are printed on a Zebra thermal printer and scanned in with a Fujitsu scanner. I tried to use the "barcode" field in the configurator but it says, "no barcode found in field area".
I have cleaned the scanner, up'd the DPI and gone from black & white to grayscale with no luck. Some of the packing slips have barcodes from the vendor and DW is able to read that correctly.
I believe the font we're using is Code39 but could be wrong.
Are there any other recommendations on using and reading barcodes in Docuware?
Have already looked at the following:
I have attached and example of the barcode straight out of Epicor and one that has been scanned back in.