Posted Fri, 14 Jan 2022 13:02:47 GMT by Joseph Wiseman Chief Technical Officer
Good morning,

We are running DW 7.3 and use Docuware to process PDF files and never save/move them to a file cabinet.  We've noticed that when the PDF is deleted from the tray, they remain in the storage folder.  Is there a setting to change this behavior?
Posted Sat, 22 Jan 2022 00:00:15 GMT by Matthias Wieland Senior Director Support EMEA
Dear Joseph Wiseman! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-168937-D4X7D for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team
Posted Wed, 26 Jan 2022 12:07:03 GMT by Lukasz Luczak DevOps Engineer
Good morning,
I know this problem since DW version 7.1 that I have in the production environment. Behavior is non-deterministic, sometimes deletes files and sometimes not. An additional problem is when you delete the user's Document Trays tables from the database are removed but the directory on storage remains.

I have a dedicated database for Document Trays and a dedicated storage for Document Trays.

Yours sincerely,
Łukasz Łuczak
Posted Wed, 26 Jan 2022 21:11:24 GMT by Joseph Wiseman Chief Technical Officer
That is exactly the behavior I 'm seeing.  The behavior of the tray being deleted but the images remaining isn't surprising as that is the situation with cabinets as well, they just warn you before you actually delete the cabinet.

Thanks for your reply.  I thought I was the only person seeing this behaviour.
Posted Thu, 27 Jan 2022 00:01:00 GMT by Lukasz Luczak DevOps Engineer

Next problem with Document Tray. You have a users with Document Tray in DocuWare. When You remove user from DocuWare then Document Tray don't remove with this user. This Document Tray then have only user administrator and still is in DocuWare.

Posted Thu, 27 Jan 2022 08:58:47 GMT by Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions
Hi Lukasz, 

this is correct, expected behaviour. A Tray is not "linked" to a user, the only relation to users are the access rights.

Greetings from Germany, 
Simon H. Hellmann
DocuWare System Consultant

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