What is DocuWare's recommendation as to which user should run DocuWare Services and Application Pools?
All DocuWare Services (except DocuWare Desktop Service) and all DocuWare Application Pools in IIS should always run under the same user.
This user should be also added to the local administrator role in Windows.

If this is not the case, MSMQ problems or other access problems may occur.
If you need help from DocuWare Support and these settings are not set as recommended, Support will advise you to set them.