Views:

Behavior:
When trying to access the Configurations page on a multi-server environment, you receive the error:

"Login failed: Cannot find active Authentication server. All servers are either stopped, or the communication channel settings don't allow a connection"

You've verified that all DocuWare services are in a "Running" state.


Solution:
Please refer to the following guide to alleviate this issue;

  1. Navigate to the drive where DocuWare web components are installed, navigate to Program Files\DocuWare\Web\Settings\binand then edit the "DocuWare.WAFServices.settings" file.
    ***NOTE: Make a copy of this file before making any changes!***

  2. Change the Authentication Server name from "localhost" to the server name where the DocuWare Authentication Service is currently running.

            <AuthenticationServers>
                <ConnectionSettings Name="Local AS" Server="localhost" Port="9000" Local="false" Active="true" System="Central system" />
            </AuthenticationServers>



     
  3. Perform an IISRESET, and accessing the configurations page should now be successful.
    Unsure of how to reset IIS? Please follow KBA-34532  to reset IIS correctly.

KBA is applicable for On-premise Organizations ONLY.

Related Articles (1)

Comments (0)