Views:
Question:
How do I install/uninstall DocuWare Desktop Apps?
 
Answer:
Please refer to the following guide below to install/uninstall your DocuWare Desktop Apps;
 
Install:
1. To install the DocuWare Desktop Apps, navigate to the DocuWare Web Client and select Desktop Apps> Install Desktop Apps located in the dropdown menu.

 
2. The Client Setup will begin to download. Once the download has been completed, run the .exe as administrator.
 
3. Using the DocuWare Setup dialog, select the applications you wish to install. Once the installation has finished, you will be prompted to restart the computer. 

 
 
4. Lastly, navigate back to the DocuWare Web Client and select Connect to Desktop Apps from the dropdown menu underneath your username within the Desktop Apps option.

 
Uninstall:
For DocuWare systems on versions 7.1 to 7.3, the following can be done to uninstall Desktop Apps:
  • Navigate to Control Panel > Programs> Programs and Features, then right-click on the Desktop App you wish to remove and select "Uninstall"

For DocuWare system on versions 7.4 or higher, please refer to KBA-36563.

KBA is applicable for Cloud and On-premise Organizations.
 
This article is valid for DocuWare versions: 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 7.10 | Install Desktop Apps;

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Comments (1)
  • Stephen Savard
    Thu, 27 Apr 2023 18:34:00 GMT
    We use a VMware Horizon "Instant clone" infrastructure. As part of this we need to pre-install apps that require elevation in to a base (common) image that is then provided to each user when they login. Their Windows profile is attached to the "clone" image upon login, and they have all of their settings. Our issue is that we pre-install the Docuware Desktop apps (and can see them when users login as running processes), but when a user tries to Connect from Docuware they are prompted to install the apps (which are already installed and running). This causes us a lot of issues, and limits our Docuware experience.

    We need to figure out how to either be able to pre-install the desktop app, and have it work for the users or install the desktop apps WITHOUT elevation, and have them simply run in the user space.

    Please advise.