Views:

Scenario:
When attempting to open an old TIFF or DWTIFF document, the following error is shown;

"Cannot find section in database."



Solution:
This error is a result of a database mismatch where the document sections have not moved from the original _V5S tables (pre-version 7) to the current section table (_SEC). To align the data, you need to edit an index field on the document, which will allow the document to become accessible again. In order to resolve this for an entire File Cabinet, you can either:

KBA is applicable to On-premise Organizations ONLY.

Comments (1)
  • If the on-premise customer does not have a Autoindex License? Any ideas in how we go about it.