Behavior:
When attempting to use any DocuWare Desktop Apps, the following error message is shown;
"DocuWare Desktop is not installed or running."
Solution:
This behavior can occur when the affected user is missing permissions to a needed directory on the machine. To resolve this issue, give the affected user account rights to the following directory;
%programdata%\DocuWare\Desktop\Secure
Once completed, you will be able to proceed in using the DocuWare Desktop Apps without error.
KBA is applicable for both Cloud and On-premise Organizations.
When attempting to use any DocuWare Desktop Apps, the following error message is shown;
"DocuWare Desktop is not installed or running."
Solution:
This behavior can occur when the affected user is missing permissions to a needed directory on the machine. To resolve this issue, give the affected user account rights to the following directory;
%programdata%\DocuWare\Desktop\Secure
Once completed, you will be able to proceed in using the DocuWare Desktop Apps without error.
KBA is applicable for both Cloud and On-premise Organizations.
