David Blake Ricoh USA Sr. Solution Integrator

Please confirm, are the tool bars at all controllable by the administrator which tools are available?  This customer would like to disable the Download button for a group of persons.

A customer wants to give permissions to view docs and print them, but not be allowed to download them.  Any thoughts if this can be done?

I see there is only an EXPORT permission, but nothing that suggests only PRINTING, or only DOWNLOADING.  It appears that DocuWare lumps both of these capabilities into EXPORT

Thanks Phil,

I do not know what to expect here or what exactly to inform the customer.  So I am simply relaying the customers' queries:

From the customers' IT manager:

"Guess main question is should the DW Server be actively scanning these ports?　 Wasn't sure if that was the way it operates or if there is something it periodically tries to discover new devices?"

"Particularly, 3389 (MSRDP), 8080 (proxy), etc.  If it was scanning for a limited number of ports related to DW, that would be justified, but I see:

⋄ Total ports scanned: 260

⋄ Port range: 9 – 61001

That is WAY outside the justification for looking for other DW devices/applications.

Kindly provide some documentation on why this is required, and specifically, which ports are required to be discovered for proper operation.  Otherwise, this will be locked down to prevent further network scanning."

Any further documentation, thoughts or recommendations to what to do about this if abnormal?

Not normal?  They are known used ports by DocuWare.  So activity there is not normal?  I do not understand.

My best guess is the customer only recently noticed the activity.  The system has been in place for one year now, with ramping up usage.

The DocuWare server has been tripping security alerts for the past few weeks for portscanning the network:

TCP Scanning Activity

⋄ Total connections: 362

⋄ Total ports scanned: 260

⋄ Port range: 9 – 61001

⋄ Ports of interest: 21, 23, 80, 135, 139, 389, 445, 1433, 3128, 3389, 8080

Does anyone know if this is normal behavior for a DocuWare server (and if so, why)?

The system in question is version 6.10.

Looking for experience and best practices for long DocuWare Forms. 

We have a project where in paper, the referral packet is 33 pages long, we are expected to convert this into a DW Form.  

My experience is not too long into the form build, the form configuration becomes unresponsive and impossible to use. 

I'm thinking of building 33 separate forms, and have the last form kick off the next form using the Redirect to the following URL:  -  component under the "Submisssion" tab.  Just wondering if anyone has tried thia approach.

Otherwise I'm suffering from degrading performance on the form, from the configuration, to the actual user expericence.

Customer has v 6.10 and claims to need to hit "Edit" and read in the Acrobat Viewer.  Otherwise E sized (33x44) images are not at all readable in the DocuWare viewer.  These are not AutoCad drawings.  They have been scanned and imported into DocuWare.

This is a new Cloud customer with v6.12.  They tried to delete a file as DWAdmin and got an error message: Lock for document with ID 235755 failed.

It was duplicated using another account that had delete permission.

However I attempted and succeeded at deleting the file without fail.  I've tried to duplicate the issue by copying a file, opening it up usuing a 2nd account, and then attempted to delete using the DWAdmin account. No issue and it deleted even as the file was opened, in view by the 2nd account.

https://www.docuware.com/sites/default/files/forums-images/Deletion%20Error.png

Any experience out there with installing On-Prem DocuWare on Amazon Web Services (AWS) servers?  What was your experience?  Any drop in perfomance?  Gotchas?