Views:

Behavior:
After applying KBA-36082, you are still experiencing a blank white screen and the usual IISRESET is not fixing the issue.

Solution:
Please implement the following steps to resolve this issue;

  1. On the DocuWare server, please go to the following directory: C:\Windows\Temp
  2. Delete all of the files of type "GZ File" as seen below
  3. Perform an IISRESET and refresh your browser. 
    If you are unsure how to preform an IISRESET, please refer to KBA-34532.

The Web Client should load as intended.

KBA is applicable for On-premise Organizations ONLY.

This article is valid for DocuWare versions: 7 7.1 7.2 7.3 7.4 7.5 7.6 | Blank White Screen
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