Behavior:
After applying KBA-36082, you are still experiencing a blank white screen and the usual IISRESET is not fixing the issue.
Solution:
Please implement the following steps to resolve this issue;
- On the DocuWare server, please go to the following directory: C:\Windows\Temp
- Delete all of the files of type "GZ File" as seen below
- Perform an IISRESET and refresh your browser.
If you are unsure how to preform an IISRESET, please refer to KBA-34532.
The Web Client should load as intended.
KBA is applicable for On-premise Organizations ONLY.
