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Behavior:
After upgrading to DocuWare version 7.4 or higher, you are using Windows login and receive a prompt to enter your Windows credentials.
After entering the credentials, the prompt pops up blank, requesting your input again.

Solution:
To resolve this issue, please implement the following;

  1. Navigate to IIS on the DocuWare server and open "*servername*\Sites\Default Web Site\DocuWare\Identity" in the address bar and select Authentication.
  2.  Open the Windows Authentication "Providers"

     
  3. Remove the provider "Negotiate" under Windows Authentication.

     
  4. Restart the IIS and delete the browser cache and cookies on the client side.
  5. In addition, the server address (http://*servername*) should be added to the local intranet in the client's "internet options".

KBA is applicable for On-premise Organizations ONLY.

This article is valid for DocuWare versions: 7.4 7.5 7.6 7.7 7.8 7.9 | Windows Authentication login not working
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