Views:

Behavior:
When trying to login to the DocuWare Web Client using Windows Authentication, the login keeps asking for credentials in a continuous loop.

Solution:
Please implement the following steps to resolve this issue;

  1. On the DocuWare server, please go to the following directory: C:\Windows\Temp
  2. Delete all of the files of type "GZ File" as seen below
  3. Perform an IISRESET and refresh your browser. 
    If you are unsure how to preform an IISRESET, please refer to KBA-34532.

The Windows Authentication login should work as expected.

KBA applicable for On-premise Organizations ONLY.