Views:
Behavior:
While attempting to import, print, or scan with DocuWare Desktop apps, the following error occurs;
 
"No inbox available."
 
 
Solution:
This behavior occurs when the user connected to the Desktop application has no permission to access the document tray. The following can be done to identify and alleviate this issue;
  •  Check the user connected in the Desktop application. In some occasions, the user connected to the desktop app can differ from the user login into the Web Client.
  • You can create a new document tray for the user (KBA-36297), or give the user permissions to an existing tray. 

KBA is applicable to both Cloud and On-Premise Organizations.

This article is valid for DocuWare versions: 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 | Desktop Apps; Scan; Print; Import