Behavior:
When users attempt to access DocuWare via the “Continue with Microsoft” option, the login fails, and the following error message is displayed;
When users attempt to access DocuWare via the “Continue with Microsoft” option, the login fails, and the following error message is displayed;
"Application with identifier .... was not found in the directory"
Answer:
This error indicates that the current Client ID configured with Single Sign-on (SSO) is incorrect. To alleviate this behavior and prevent it from reoccurring, obtain the Client ID from the App registration of your organization's Microsoft Entra ID (formerly Azure) environment, remove the incorrect Client ID from the SSO configuration within DocuWare, and replace it with the correct Client ID obtained from your App registration. Once completed, users can log on to DocuWare via the “Continue with Microsoft” option without error.
This error indicates that the current Client ID configured with Single Sign-on (SSO) is incorrect. To alleviate this behavior and prevent it from reoccurring, obtain the Client ID from the App registration of your organization's Microsoft Entra ID (formerly Azure) environment, remove the incorrect Client ID from the SSO configuration within DocuWare, and replace it with the correct Client ID obtained from your App registration. Once completed, users can log on to DocuWare via the “Continue with Microsoft” option without error.
Location of Client ID:
Found in the Overview tab of the App registration under Application (client) ID.
Issuer ID found within Endpoints under OpenID Connect metadata document.
Single Sign-On configuration located in Organizational Settings:
Organizational Settings will be found on the Configurations page
For more information on Single Sign-on with DocuWare, please refer to the following article:
Found in the Overview tab of the App registration under Application (client) ID.
Issuer ID found within Endpoints under OpenID Connect metadata document.
Single Sign-On configuration located in Organizational Settings:
Organizational Settings will be found on the Configurations page
For more information on Single Sign-on with DocuWare, please refer to the following article:
- How to Configure Single Sign-On KBA-36308
- How to Create an App Registration for DocuWare Single Sign-On: KBA-36306
KBA is applicable for Cloud Organizations ONLY.