Publicado Wed, 20 Feb 2019 23:31:25 GMT por BONNEAU Stephane CEO

Hello all,

I have a office365 email account with mail service set up (communication OK) and tested different configuration for storing the emails and attached files in a tray monitoring by Intelligent indexing.

All configurations for storing email with attached files failed in my tray with an error item instead of the subject email.

I can just see the email but whitout the attached files (wich is in fact what i have to index)

I have tried all methods for storing the attached files in front or behind as welle as pdf or EmL....

Only one configuration worked is to store only attached files in PDF.

I loose the email that is required for followings..

I have choose IMAP Configuration on port 993 and it works.

Do someone encountered and solved this issue ?

Thanks for help,


Publicado Thu, 21 Feb 2019 19:40:12 GMT por Andreas Ruttkamp

hello !
some questions :
on premise or cloud ?
updatet from 6.12 or fresh installed 7.0 ?


Publicado Tue, 26 Feb 2019 21:37:38 GMT por BONNEAU Stephane CEO


Sorry for the response delay, it was with a cloud 7.0. Thing is that when configuring the "general email" menu, the storing method ( from the tray ) must not use a storage dialog, otherwise you get all email in your tray with error messages during intelligent indexing treatment....

If no storage dialog is selected, email are retrieved in the tray and treated by IIX normally.....waarf !! it has to be know..


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