Problems creating support requests

I wanted to create a support request hier at docuware.

Therefore i created an account (The one which is used here to create a forum post) but everytime i click on "New support request" i get the Error message:

You don't have the appropriate permissions.

What is missing here? We do have docuware running in our company, do i need to provide proof of that somehow? I did not find a way to do it

thanks
Wolfgang

Dear Wolfgang Rabl! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-147055-N5S7M for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team