Hi,
We recently received a complaint from a large customer, complaining that they are not able to open the PDF. They are accessing the PDF via Internet Explorer and Adobe Acrobat Reader plugin. The error they are presented with is There was an error processing a page, Invalid ColorSpace.
We tried the same, and the file seems to open fine when saved to disk, tried Save Original, Save with Annotations, Save without Annotations, but fails to open via Browser. It seems to affect some of the documents (not all).
Various forums advise to save the PDF to disk and then open.
The origin of the file is Docuware Scan App, (Desktop Apps), using a Canon 1060 Scanner.
As per Adobe Forum, they are blaming a non compliant PDF/A or syntax errors within the PDF.
https://helpx.adobe.com/acrobat/kb/invalid-colorspace-error-pdf-file.html
We are using DW6.7 HF54
My question is as follows:
1. if Docuware sends a document via email, does it manipulate the file or convert it to PDF/A prior to sending?
2. Is there a fix that can be applied to fix this issue.
Other suggestions or potential fixes?
Thanks.
