DocuWare Cloud and audit before August 2018

I need to take out some audit reports on file cabinet document events that is older that august 2018, but I can find anything that is older than August 2018.

I have tried on two different cloud customers with the same result.

Is there a time limit on this?



 

The Audit functionality in configurations was implemented with DocuWare 7. We upgraded our cloud customers between May and August of 2018. I assume then that your company was upgraded in August and that is why there are no Audit records earlier than that.


Phil Robson
Senior Director Support Americas
 

Ok,

Thanks.

So there is now way I can get audit data on events on the cabinet before August 2018?

Not unless file cabinet auditing was configured by you before the upgrade. File Cabinet activity was never automatically logged in versions prior to 7.


Phil Robson
Senior Director Support Americas