Select the App Pool in IIS manger, Select Advcanced settings > Select the ellipses on the right side of the App Pool user, Enter the user name exactly as it currently appears and enter the password twice and select Ok.
Do this for all DocuWare App pools and do an IISRESET.
The password expiry is set either in Active Directory (domain user) or in the Users properties on a local machine.
Phil Robson
Senior Director Support Americas