Publié Mon, 28 Jan 2019 20:20:13 GMT par David Blake Ricoh USA Sr. Solution Integrator

I've never seen this before.  For some PDF docs dropped in the tray, the icon is wrong.  This isn't for all docs. I cannot see any thing in the properties of these invoices why there is a difference.

https://www.docuware.com/sites/default/files/forums-images/pdf_icon_wrong.png

https://www.docuware.com/sites/default/files/forums-images/pdf_icon_wrong_staple.png

Publié Mon, 28 Jan 2019 20:38:39 GMT par Phil Robson Senior Director Support - Americas

That dash icon normally indicates a foreign format document like a zip archive etc. While the document has a PDF extension it may simply be a scanned image in a PDF container. Meaning there is no text stream in the document - just an image blob. So the icon is not wrong, it is simply indicating that the document is not being seen as a standard PDF.

 

Phil Robson
Senior Director Support Americas

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