Publicado Mon, 28 Jan 2019 20:20:13 GMT por David Blake

I've never seen this before.  For some PDF docs dropped in the tray, the icon is wrong.  This isn't for all docs. I cannot see any thing in the properties of these invoices why there is a difference.

https://www.docuware.com/sites/default/files/forums-images/pdf_icon_wrong.png

https://www.docuware.com/sites/default/files/forums-images/pdf_icon_wrong_staple.png

Publicado Mon, 28 Jan 2019 20:38:39 GMT por Phil Robson

That dash icon normally indicates a foreign format document like a zip archive etc. While the document has a PDF extension it may simply be a scanned image in a PDF container. Meaning there is no text stream in the document - just an image blob. So the icon is not wrong, it is simply indicating that the document is not being seen as a standard PDF.

 

Phil Robson
Senior Director Support Americas

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