Unable to open Document Processing after implementing SSL and upgrade to 7.7

The thread titles says it all.&#160; It is just Document Processing.&#160; Everything else is working.&#160; Attached are the very helpful errors that pop up on the screen and Edge's dev screen.<br> <br> Server side on DocuWare.DocCap.log I find this.&#160;&#160;Authentication failed with HTTP response 500 and ApiFaultCode 'Unknown'.......&#160; Well, Edge told me that.&#160; Digging further I find this.<br> &lt;event timestamp=&quot;2023-05-11T11:55:21.6136834-04:00&quot; level=&quot;Warn&quot; logger=&quot;DocuWare.Web.DocProcBase.Controllers.Util.SettingsServiceAuthenticationAttribute&quot; SequenceID=&quot;32&quot; Thread=&quot;87&quot; DomainName=&quot;XXXXXXX&quot; WindowsUserName=&quot;XXXXXXXX&quot;&gt;&lt;message&gt;Session for SettingsService 'https://XXXXXXXXXXXXXXXXXXXFQDN/DocuWare/Settings/SettingsService.svc' could not be validated due to unexpected error&lt;/message&gt;&lt;exception&gt;System.ServiceModel.Security.SecurityNegotiationException: Could not establish trust relationship for the SSL/TLS secure channel with authority 'XXXXXXXXX'. ---&amp;gt; System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---&amp;gt; System.Security.Authentication.AuthenticationException: <em><strong>The remote certificate is invalid according to the validation procedure.</strong></em><br> <br> The certificate is working for ever other part of Docuware so how can this be the certificate?&#160; Has anyone come across this?&#160; There was a prior thread that was close to my problem, that did not go into much detail.&#160;&#160;

Hi David Rutt,<br> <br> please create a support request for this issue, the forum will not help in those specific cases.<br> <br> Regards<br> Tobias Getz<br> Team Leader Product Management<br> DocuWare GmbH

Our reseller has a ticket in already, Tobias.&#160; It was escalated.&#160; Still waiting.

Hello, I'm getting the same error after upgrading to 7.9. Did you resolve the issue and remember how to fix it?

Hi René, 

most of the time, this error is related to the LocalWebServices URL in the dwmachine.config file, which has not been changed to use the new HTTPS url.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Hi Simon,

thanks for the hint, that solved the problem.
The DocuWare upgrade (7.7 to 7.9) changed the LocalWebServices URL from http to https. After reverting it back to http everything looks promising.

Greetings,
René