Publié Fri, 02 Mar 2018 17:45:56 GMT par Steve Shriver Application Specialist

Of course the answer to this is to do just that but after installing 100 or more to a 2008r2 server the error continues. Does anyone know which updates DW installer realy wants? .Net of course, but anything else? Installer is v6.9

Publié Fri, 02 Mar 2018 17:56:12 GMT par Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

I don't recall that being a problem with 6.9., try installing the VCRedist64.exe from the VCRedist folder in the distribution.
The re-run setup. If that fails try following this FAQ.

https://www.docuware.com/support_faq/index.php?action=artikel&cat=187&id...

 

Phil Robson
Senior Director Support Americas

Publié Fri, 02 Mar 2018 17:57:53 GMT par Christopher Ure Software Support Analyst

Steve,

We don't have anything specific to 6.9, but see https://www.docuware.com/support_faq/index.php?solution_id=4549 for more information on a known issue in 6.10 which may be related.

Also, check your DWSetupTrimmed log: if one of the entries is, "An error during installation. The module will now be uninstalled so that it is easier to fix.", then try https://www.docuware.com/support_faq/index.php?solution_id=5305

 

Finally, if none of that work, please open a support request so that we can take a look.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

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