Publié Mon, 02 Mar 2020 17:29:41 GMT par Craig Heintz SE

Has anyone else experienced that when 2 filter profiles are assigned to a Role like this:
1. DocumentType=Invoice (search, view, export)
2. Document Type=Invoice and Security=Locked (search, View)

When a user does a search and the result list includes documents that have a mix of both match scenarios above, when a user opens either document match, the viewer tools will change based on which match exists. For instance the download tool will gray out when match#2 matches.
However, in the result list, if I right click the same document, the Download link is still there. If I click it it begins the action but then opens a new window and errors out with a permissions reason.

So here is my question...Is there any way to make the viewer tools and the right click menu work the same?

Publié Mon, 02 Mar 2020 17:30:41 GMT par Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Craig Heintz! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-121943-W8W8M for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team
Publié Thu, 02 Apr 2020 13:15:48 GMT par Tobias Getz DocuWare GmbH Team Leader Product Management
Dear Craig,

no, there is currently no way to make them work the same. Basically in a mixed result set, all possible actions are available and the rights for a specific document are checked when accessing the individual document.
This individual check happens when opening the document in the viewer OR when trying to do the specific action from the result list.
Doing all the individual checks in the result list would put a big load on the system slowing everything down.

Tobias Getz
Director Product

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