Publié Fri, 28 Oct 2022 09:02:43 GMT par Daniel GUINEA

Hello DocuWare Community, this is a light problem, but a problem still for some of our non-english speaker client :

I do have a situation about the language of some messages :

Situation :
-    Some parts of some messages in Docuware are in English, instead of full French (the version is 7.5)
(Ignore the reason of the error messages, our point is only about the language)

Expected result :
-    To have all the parts of the messages in French, and not in French with some parts in English

Context :
-    The client has his computer’s region settings in French (we know that it affects the language)
-    The client has his “organization settings” in English. We thought it would be the answer, but they made a test with the organization setting in French, it didn’t change those particular parts of those messages
-    In our own tests we didn’t find more clues about how to change those language parts

Questions :
-    Would you have an answer about those little parts of messages that stay in English ? If its only settings, or maybe there may be some hard code in there ?
-    If it may be changed by settings on local computer (or other), could you give us an exhaustive list of places to look out for parameters ? (We tried out : - Regional Setting – Organisation Settings – DocuWare web application configuration settings)

Elements :
-    In picture 1,  you can see the title of the message that is in French (it means “Restauration of document by the user ‘8c148f26-xxxxx…’ ”, while the other part is in English
-    In picture 2, you could read the content of the message that is in English “Index profile right “Search” restricts the operation for user “Blandine.m” and document(s) (31062) ”, this one appears when the user is stocking a document in an operation, at the end, he has this message (because he has restrictions and that is normal, just the English part is not expected)

Thank you a lot for your consideration

Publié Mon, 07 Nov 2022 08:59:28 GMT par Simon H. Hellmann Toshiba TGIS GmbH |
Hi Daniel, 

this is not exclusive to French and even happens in German.
I think all the exclusively English messages I have seen are rare error messages, nothing important or noteworthy for the day-to-day user.

The reason why this happens is probably because these Texts are hardcoded instead of using resources, most likely a bit of "sloppy" programming from years past.

You might want to open a support request with the details about every message of this kind you can find - if support passes it on to the developers, it might get fixed in the next version. 

Greetings from Germany,
Simon H. Hellmann
DocuWare Consultant
Publié Mon, 07 Nov 2022 10:18:03 GMT par Daniel GUINEA
Thank you Simon for your insight.

For this situation we will open a support ticket, the array of people using the DocuWare's Application is that some users are not used to computing or foreign languages (like English), and this customer got some difficulties because of that.

Thank you a lot and have a nice day ! :)

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