Workflow Stopped when Document Open

Has anyone else run into this problem?  Someone happens to have a document (invoice in this case) and workflow attempts to make index field changes, but cannot, due to that invoice being open.  DocuWare attempts every two minutes for only 12 minutes total, and quits.  No message except found in the history of this default.

If you have experienced this, how did you resolve this?

 

Actually there was an email sent to the Designers.

Hi
Which DW version ? Looks like you are running V7, but is it 7.1 ?
As far as I know document locking mechanism as been changed between 7 and 7.1
Document should not be locked anymore in WF.
Regards
Gilles

Version 7.0.  Is there a way to extend the timeout?