Support ticket is in, but I am looking for any help ASAP.
Server room had some issues this morning, but now everything is back up. DocuWare web client works fine, but when scanning Desktop Apps stops at the point of upload and says no connection. Delete the connection, make it again, looks fine, next scan says no connection. I have several "In progress..." jobs that just sit there, and I don't know how to clear them. I even uninstalled all of DocuWare (including deleting the Program Files and ProgramData folders), reinstalled, same issue. Company-wide. All scanners are dead in the water.
I rebooted the DocuWare server, still no luck. BP server starts but then stops immediately, so I do not know if that has something to do with it.
When I try to create a connection in desktop apps now it says username and password are invalid. These are the same credentials that work for the web client. How is that possible? Authentication should use the same creds.
Really need a lot a help really fast over here.