Intelligent Indexing 'learning'

A customer uses the account number field on some utility vendor invoices in place of an invoice number as these invoices are not numbered. They then add today's date to the account number in the invoice number field to make the invoice number unique. They have been doing this for some time in several document trays configured for Intelligent Indexing.

They are now complaining that Intellix is capturing the account number and adding a date to it automatically. Not today's date but some date from the past.

Is it possible that Intellix is 'remembering' the previously manually entered data when capturing a recognized field? I would not expect that behavior, but is that part of the Intelligent Indexing process?

Thanks, 

Dear Steve Shriver! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-181392-J3D9N for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Even if this was resolved by the support case I think this might be an interesting case if anyone searches for this.

Basically Intelligent Indexing learned, that the value for the invoice number is not on the document, but is a value, that is entered manually for some invoices. As Intelligent Indexing is based on similar documents this might be different for differently looking invoices. 

Regards
Tobias Getz
Team Leader Product Management