Veröffentlicht Mon, 10 Jun 2019 13:26:07 GMT von Casey Miller Solutions Manager
noticed on another system running 7.0 that not all the files in the storage location have DWX files with them. When do these get created? The customer also said some didn't and then on a particular day they showed up for some files.
Veröffentlicht Wed, 12 Jun 2019 20:43:16 GMT von Matthew Trembly Software Support Manager
Casey, I've seen the same.  If you search for and try to access one of these file cabinet records in the web client, do you get "Error: Cannot find legacy document in database" ... ?

Veröffentlicht Thu, 29 Aug 2019 07:46:18 GMT von Tobias Getz DocuWare GmbH Director Product
Hi Casey,
first, dwx files are only created, if the option is enabled for the specific file cabinet.
Second, the files are created asynchronously, so they are not created directly during storage of a document (like in older versions) but there is only a task created with a low priority and if your system is under load this might take a while until they are created. We would not expect that this takes days, so you might want to investigate this in more detail maybe with a support case.
Veröffentlicht Thu, 29 Aug 2019 07:48:24 GMT von Tobias Getz DocuWare GmbH Director Product
Hi Matthew,
this sounds like a different problem. dwx files are not accessed during opening a document and are only available for documents that where stored (or index changed) with version 7 and up. Maybe the file which you cannot open is an older document and the file system "lost" the original header file. You might want to open a support case for this.
Veröffentlicht Wed, 04 Sep 2019 15:52:58 GMT von Matthew Trembly Software Support Manager

Thank you, Tobias.  I submitted a support request back during this same week.  Indeed, these were old DocuWare 5 documents, but the original XML file headers were not "lost" ... they were still there.  Nobody could figure it out so we just deleted the old documents that were affected instead of troubleshooting this.

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