Veröffentlicht Tue, 17 Apr 2018 14:27:56 GMT von Terry Sprague System Architect


I am tasked with creating virtual server copies of our production environment in preparation to upgrade Docuware from 6.9 to 6.12.  I have been able to get the Authentication, Content, and Workflow services configured correctly and they are operating as expected.  We have an additional server with third party software for stapling and other processes.  These two functions have also been reconfigured to work in this development arena.  My last area to complete is Docuware Desktop Services Imports.  I cannot seem to get the jobs to appear, even though the Import configurations exist.  I have made sure that the desktop connection was changed to the development Auth/Content server, located two XML configuration files associated with Imports (hotfolders.xml and userconfig.xml) that contain references to the production server URL.  These have been modified so the URL is the development server - matching that established for the destop services connection.  I'm not sure what path to follow to get the jobs that are in the hotfolders.xml to appear on the desktop.  Any help you can provide would be appreciated.

Veröffentlicht Tue, 17 Apr 2018 14:34:20 GMT von Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Terry, the list of import jobs are held under the Windows Security ID of the user who created them. Have you logged in to the test environment as that user? If not, then they will not appear.


Phil Robson
Senior Director Support Americas

Veröffentlicht Tue, 17 Apr 2018 14:49:06 GMT von Terry Sprague System Architect

Thanks Phil.  I have logged in as the user that was used to configure the Import jobs.  The screen captures are from that user's desktop.  The userconfig.xml file I mentioned in my original post is located at C:\ProgramData\DocuWare/Desktop\Secure\S-1-5-21-1628578475-681897818-3568477397-1466.

Is this what you are referring to?  Even after I changed the Docuware Desktop Connection to go to the dev server, the URLs (5, I think) in this file still pointed to the production server.

Veröffentlicht Tue, 17 Apr 2018 15:14:40 GMT von Chris Haines Professional Services Engineer

Is it possible you can upload the xml or attach a screenshot of the xml to your next forum post. I would like to point out exactly what needs to be changed. 

Veröffentlicht Tue, 17 Apr 2018 16:37:15 GMT von Terry Sprague System Architect

This site complains when I try to attach the XML that got copied to the secure directory for the user Scanner.

I attached 3 screen captures instead.

Veröffentlicht Wed, 18 Apr 2018 12:06:28 GMT von Chris Haines Professional Services Engineer

I'm not seeing any import configurations in your xml. I will open a support request for you and someone will reach out to you shortly thereafter. What is the name of the company you work for?

Veröffentlicht Fri, 20 Apr 2018 11:28:59 GMT von Terry Sprague System Architect

I'm sorry for the delay Chris.  I missed you post with the request.  I work for Claims Recovery Financial Services, LLC.  Should I just open the support request?

Veröffentlicht Tue, 19 Jun 2018 10:58:57 GMT von Bruce Lawrence IT Manager

This is a bit late on the post for this problem, but I had this same thing happen a few times to me.  I have the client on a VM that is there just to run import jobs.  On 2 occasions the jobs disappeared and were not listed in the Import tab of the client.  However they did exist in the hotfolder.xml file.  Not sure what caused this as I am logged in as the same user (it is set to auto-login in fact) so that never changes.  What worked for me was to set the Docuware Desktop Service to run as the domain account that was logged into the PC instead of Local System account.  Once I then restarted the service and exited and restarted the client, the jobs all showed up.

Hope this helps someone.

Sie müssen angemeldet sein um Beiträge in den Foren zu erstellen.