Veröffentlicht Tue, 30 Jul 2019 08:30:47 GMT von Kim Anthony Luna
Hi,

I can't seem to turn on intelligent indexing for a new document tray that I created. It's just grayed out. 

Does DocuWare Cloud have a limit on the number of document trays available for Intelligent Indexing? 

Thank you. 
Veröffentlicht Tue, 30 Jul 2019 10:01:13 GMT von Franziska Klein Jr. Software Support Specialist Team GREEN EMEA
Hello Kim Anthony Luna,

is the Intelligent Indexing option in the specified store dialog turned on? 

Best regards,
Franziska Klein
Junior Software Support Specialist Team GREEN EMEA
Veröffentlicht Thu, 19 Dec 2019 21:29:50 GMT von Jon Weston
I'm having the same problem (and, yes, the intellix option in the specified store dialog is turned on).  Was this resolved?
Veröffentlicht Thu, 19 Dec 2019 22:56:19 GMT von Jon Weston
Solved (in my case at least) by going to the General tab of the file cabinet and clicking on Full-text-options and selecting 'Default OCR Settings'. For some reason it was saying 'Inaccessible OCR Template'

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