• Hot Fix installation DW 7.

    Gilles,
    I will investigate this. The November file should be 8480. The build number in the file name is a good idea except it will stop the default link from working.

     

    Phil Robson

  • Instant Autoindex

    Jon,
    I don't think that there is any practical limit. DocuWare 7 has what is called long living processes that are there to handle jobs such as Instant AutoIndex. One of these is specifically allocated to Instant AIX, so I would think that the jobs will run synchronously.

     

    Phil Robson
    Senior Director Support Americas

  • DocuWare 7 Minor Update.

    Gilles,
    The version is 2018-11-07. Build # 7.0.0.8480.
    The list of improvements document is in the PDF. We are a little behind with the new Knowlege bases pages, but hope to be caught up soon.

    Phil Robson
    Senior Director Support Americas

  • Intelligent Indexing quota.

    Casey,
    The quota is reduced immediately a document arrives in an Intelligent indexing tray. Therefore, if the document is subsequently moved or copied to another Intelligent indexing tray, it is a new document and affects the quota.
    There are 3 activities that do not affect the quota:

    1. Right clicking and selecting "Repeat Intelligent indexing".
    2. Sending a user feedback to Intelligent indexing. (This happens automatically when a document is stored from an Intelligent indexing tray).
    3. When step 2 occurs, the web client resends all similar documents which are still in the tray to Intelligent indexing so that they can benefit from the new feedback.

    These 3 activities are free. That is no affect on quota.
    I hope that clarifies things for you.

    Phil Robson
    Senior Director Support Americas

  • Import / Export Forms

    Not possible. The problem is that a Form is tied to a File Cabinet with a specific GUID, and also fields with GUID's that importing becomes problematic.  Yes it seems easy to you, but it is not by a long shot.

     

    Phil Robson
    Senior Director Support Americas

  • DocuWare Corporation

    Just a reminder that DocuWare Corporation is closed for Thanksgiving on Thursday November 22nd and Friday November 23rd.

     

     

    Phil Robson
    Senior Director Support Americas

  • Workflow Error.

    Re-installing Workflow server will not help. There is an Autoindex configuration in the system causing problems, or the list of Tasks has an invalid entry. I suggest that you enter a Support Request so that support can look in to the problem for you.

     

    Phil Robson
    Senior Director Support Americas

  • Notifications.

    The trigger condition looks correct for a notification to be sent. Are you sure that notifications are working? You should look in the logging to see if notifications have any errors.

     

    Phil Robson
    Senior Director Support Americas

  • Autoindex.

    Shimon,
    At this point I think we need a Support Request. This needs to be investigated more deeply.

    Phil Robson
    Senior Director Support Americas

     

  • Autoindex.

    Shimon,
    If this is DocuWare 7, and the AIX job is an instant AIX job, then the problem might just be timing. If you restore the document within a few seconds of deleting the original then the updates to the system in the backend may not have completed. This is the only thing I can think of to cause this. If the above is true, can you test this theory by waiting a bit longer before re-storing the document?

     

    Phil Robson
    Senior Director Support Americas