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Behavior:

Your Autoindex job has become stuck in a "Running" status and you cannot stop or delete the job.

**Before proceeding please make a backup of the DWSystem database.**

Solution:

  1. Find the process GUID by name in the DWOrganizationSettings table in the DWSystem database. In this case, the Autoindex job name is "New unnamed autoindex"


     
  2. Find the workflow status related to this process GUID in the DWWorkflowStatus table in the DWSystem database.

  3. Open the Status XML in the 'status' column and check the state value:


    If the Status is "Running" it should be replaced with "Stopped". The whole XML must be updated.

     
  4. Copy the existing status XML and execute the UPDATE command by replacing only the state to "Stopped":

    Write the correct "WHERE" clause to update only the needed row using the process GUID.

     
  5. Execute the query. The Autoindex job will now no longer be stuck in a Running state and you will be able to delete it if needed.

MySQL: https://support.docuware.com/en-us/knowledgebase/article/KBA-36273