Which ports and IP ranges need to be opened to work with DocuWare Cloud systems?
The following ports and IP ranges that need to be opened are as follows:
Ports which have to be enabled:
Authentication for the DocuWare Administration Tool and Desktop Apps
80 / 443
Cloud Customer URL:
Sendgrid (Email and Workflow Notifications, password reset)
DNS names for the Local Data Connector HUB
If you need to know the exact IP address and further information about your cloud system, you can use the PING command on your customer URL, e.G. Your-DocuWare-Cloud-URL.docuware.cloud, as well as the NSLOOKUP command.
Please note that the IP address of your cloud system can change at any time, so we recommend that you set your firewall or security permissions using the DNS name.
Due to technical limitations, we cannot assign fixed IP addresses.
If you need more whitelisting information, please check your firewall logs for Microsoft Azure addresses.
For more information on ports and IP address ranges used by DocuWare, please refer to the following articles:
KBA-36938: Which IP address ranges must be opened for DocuWare background services?
KBA-34951: Ports used by DocuWare
KBA-36528: Which IP addresses are used with DocuSign?
KBA-37344: Which IP addresses are used with ValidatedID?
KBA applicable to DocuWare Cloud Organizations ONLY.