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Question:
Which ports and IP ranges need to be opened to work with DocuWare Cloud systems?

Answer:
The following ports and IP ranges that need to be opened are as follows:

Ports which have to be enabled:

Authentication for the DocuWare Administration Tool and Desktop Apps
80 / 443

Named addresses or DNS names which have to be enabled:

  • Cloud Customer URL: 
    https://Your-DocuWare-Cloud-URL.docuware.cloud
    https://login-emea.docuware.cloud
    https://login-us.docuware.cloud
    https://login-japan.docuware.cloud
    https://dwcloudstatic.azureedge.net

  • Sendgrid (Email and Workflow Notifications, password reset)
    noreply@docuware.cloud
    xvfrhprf.outbound-mail.sendgrid.net

  • DNS names for the Local Data Connector HUB
    EMEA Customers:
    https://emea*-localdatahub.azurewebsites.net/ 
    US Customers:
    https://us*-localdatahub.azurewebsites.net/ 
    Japan Customers:
    https://japan*-localdatahub.azurewebsites.net/

  • Intelligent Indexing
    https://intellix.docuware.com
    https://intellixus.docuware.com
    https://intellixjapan.docuware.cloud
    https://intellixaustralia.docuware.cloud

If you need to know the exact IP address and further information about your cloud system, you can use the PING command on your customer URL, e.G. Your-DocuWare-Cloud-URL.docuware.cloud, as well as the NSLOOKUP command.

Please note that the IP address of your cloud system can change at any time, so we recommend that you set your firewall or security permissions using the DNS name.
Due to technical limitations, we cannot assign fixed IP addresses.

If you need more whitelisting information, please check your firewall logs for Microsoft Azure addresses.

For more information on ports and IP address ranges used by DocuWare, please refer to the following articles:

KBA-36938: Which IP address ranges must be opened for DocuWare background services?
KBA-34951: Ports used by DocuWare
KBA-36528: Which IP addresses are used with DocuSign?
KBA-37344: Which IP addresses are used with ValidatedID?

KBA applicable to DocuWare Cloud Organizations ONLY.

This article is valid for DocuWare versions: All DocuWare Cloud versions | IP Ports Cloud open azure URL DNS whitelist firewall LDC

Related Articles (4)

Can you provide us with the IP address from our cloud system and its background services? Ports used by DocuWare Which IP addresses are used with DocuSign? Which IP addresses are used with ValidatedID?
Comments (1)
  • Matteo Montin
    Wed, 14 Jun 2023 13:52:55 GMT
    Hi,
    sorry for prompting you again, but I think there was some misunderstanding.

    We have a customer who already has a dedicated cloud environment set up at https://<customer-name>.docuware.cloud.

    We need to check his network configurations to enable the "hot folder" feature available through the desktop apps, in order to scan and upload documents to the cloud cabinet.

    We need to know which ports and URL / FQDN / IP ranges must be opened in our customer's network in order to make this feature work correctly from his own systems to the Docuware cloud environment.

    I'm looking forward to your reply
    thank you 
    best regards
    Matteo