Posted Thu, 07 Jan 2021 15:03:16 GMT by Kenny McDannald Design Engineer
Several users are experiencing showing one column in doc trays and view lists.  The documents over shadow each other and can't figure out which document is which.  Does not appear to be browser specific.
Posted Thu, 14 Jan 2021 15:03:16 GMT by Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Kenny McDannald! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-141978-N7Q6J for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team
Posted Mon, 25 Jan 2021 16:02:09 GMT by Neal Ford Application Support Specialist
We recently upgrade to DW 7.1 and some users are experiencing the same issue.

Has there been a solution made for this?

Thanks,
Neal
Posted Mon, 25 Jan 2021 16:05:57 GMT by Martin Zebedies Solution Consultant DMS
Have you tried to move the bar from the right side to the middle?
it looks like the viewer basketview is max width?
Posted Mon, 25 Jan 2021 16:35:06 GMT by Kenny McDannald Design Engineer

A support person from DocuWare logged in remotely and did an iisreset on the server, then he restarted all of the DocuWare services, which fixed our problem.  i hope it is that easy for you.

Posted Mon, 25 Jan 2021 16:55:09 GMT by Neal Ford Application Support Specialist
Did they just "restart" the IIS or actually did a reset because we have a redirect in place. It's weird it only seems to be affecting some people and not others but noticing more and more.
Posted Mon, 25 Jan 2021 17:29:55 GMT by Neal Ford Application Support Specialist
**Fixed It**
Restart the IIS services appeared to resolve the issue.

I will be perform a full restart of all the services tonight to ensure things are working properly.

Cheers,
Neal

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