Posted Thu, 29 Mar 2018 11:33:06 GMT by Steve Shriver Application Specialist

A customer is purchasing a new on premises Business Server and has about 12 old CD Request CDs that need to be imported. Does anyone have any best practice advice on how this can be done, or know of an FAQ with instructions?

Many thanks,

Posted Thu, 29 Mar 2018 11:41:56 GMT by Christopher Ure Software Support Analyst


Unfortunately, importing DocuWare Request cabinets only works between equal versions of DocuWare. They are still usable as standalone archives, however.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

Posted Thu, 29 Mar 2018 11:43:32 GMT by Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

You cannot import DocuWare 4 or 5 CD Request documents in to DocuWare 6.12.
This will need to be done manually in a similar fashion from moving from a DocuWare 4 system to a DocuWare 6.12 system. Since there are no internal index values in a DocuWare 6.12 system, the header records of the CD Request disks cannot be read in. So the documents have to be brought in using an interim DocuWare version, and it is a completely manual operation.
Please contact Professional Services as they have the ability to do this for the customer.


Phil Robson
Senior Director Support Americas

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