You cannot import DocuWare 4 or 5 CD Request documents in to DocuWare 6.12.
This will need to be done manually in a similar fashion from moving from a DocuWare 4 system to a DocuWare 6.12 system. Since there are no internal index values in a DocuWare 6.12 system, the header records of the CD Request disks cannot be read in. So the documents have to be brought in using an interim DocuWare version, and it is a completely manual operation.
Please contact Professional Services as they have the ability to do this for the customer.
Senior Director Support Americas