Posted Mon, 19 Feb 2018 18:22:12 GMT by Joe Heaton VP

I want to be able to run DocuWare desktop apps to run as a service to pull files in from a shared folder.  Is this possible?

Posted Mon, 19 Feb 2018 18:31:40 GMT by Joe Kaufman Bell Laboratories Inc No longer there


DocuWare Desktop is pretty much already a service, and you can set up what is called an "import job" to pull in documents from a watched folder.

Install all the DocuWare Desktop tools and you should have an "Import" tab in the DocuWare desktop apps. Read the help on it and set up a job and you should be ready to go.



Joe Kaufman

Posted Mon, 19 Feb 2018 18:34:03 GMT by Joe Heaton VP

Agreed, what I am looking to do is have the import jobs running whether the user is logged in or not.

Posted Mon, 19 Feb 2018 18:40:49 GMT by Steve Shriver Application Specialist

Yes it is, so long as the folder being monitored is considered 'local', that is, accesible to the user running the desktop service on that machine.

Posted Mon, 19 Feb 2018 18:42:53 GMT by Jon Weston File IT Solutions Sr Application Developer and RIM specialist

Yup, that's how it works Joe - the user doesn't have to be logged-in.  I had a glitch with a client this week where the jobs would occasionally stop (once per week) until the user logged in and DW support told me to set the Desktop Service to "Automatic (delayed start)" to avoid that problem.  I've also encountered problems when the monitored folder is a network folder so I try to have the monitored folder be local on the machine that is running the import jobs as much as possible.

Posted Mon, 19 Feb 2018 18:47:42 GMT by Joe Heaton VP

Thanks I had a service account created by my IT department and will try using that to start the service.  That account also has access to the shared folder although it is a network share.  I will try it out.  Appreciate the responses.  

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