Posted Thu, 12 Dec 2019 10:22:47 GMT by Łukasz Góreczny
What I want to do :

after 1 day - reminder to user assigned to step
after 2 days reassing step to Supervisor of User
after 5 days reassing step to Administrator 

Is tehere a way to achive such a thing ?
Posted Wed, 18 Dec 2019 12:59:37 GMT by Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions
Hello Marek,

yes, you can do that. However, you need to create two steps for this.
Each step can only hold one notification and one reassignment, but also a timeout. So, you would do a task "User-Task" assigned to the user, which reminds him after one day, and gets reassigned to GV_Supervisor another day later.
After a total of five days, the "User-Task" will time out - the "Timeout-Exit" leads to a step which assignes the workflow to "Admin", and then back to the "User-Task".

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant
Posted Fri, 20 Dec 2019 16:31:38 GMT by Casey Miller Solutions Manager
I was under the impression you HAD to use substitution rules when using the reassign task.. Is this not the case anymore? 
Posted Mon, 03 Feb 2020 15:09:11 GMT by Tobias Getz DocuWare GmbH Team Leader Product Management
You have to use substitution rules in order to automatically reassign to the next user if the first one is out of office.
In the case specifically asked here there it is not about this automatic reassignment, so the solution suggested by Simon will work.
Tobias Getz
Director Product

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