Veröffentlicht Thu, 12 Dec 2019 10:22:47 GMT von Łukasz Góreczny
What I want to do :


after 1 day - reminder to user assigned to step
after 2 days reassing step to Supervisor of User
after 5 days reassing step to Administrator 

Is tehere a way to achive such a thing ?
Veröffentlicht Wed, 18 Dec 2019 12:59:37 GMT von Simon H. Hellmann Toshiba TGIS GmbH | IT-Consultant - Document Management Solutions
Hello Marek,

yes, you can do that. However, you need to create two steps for this.
Each step can only hold one notification and one reassignment, but also a timeout. So, you would do a task "User-Task" assigned to the user, which reminds him after one day, and gets reassigned to GV_Supervisor another day later.
After a total of five days, the "User-Task" will time out - the "Timeout-Exit" leads to a step which assignes the workflow to "Admin", and then back to the "User-Task".

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant
Veröffentlicht Fri, 20 Dec 2019 16:31:38 GMT von Casey Miller Solutions Manager
I was under the impression you HAD to use substitution rules when using the reassign task.. Is this not the case anymore? 
Veröffentlicht Mon, 03 Feb 2020 15:09:11 GMT von Tobias Getz DocuWare GmbH Director Product
You have to use substitution rules in order to automatically reassign to the next user if the first one is out of office.
In the case specifically asked here there it is not about this automatic reassignment, so the solution suggested by Simon will work.
Regards
Tobias Getz
Director Product

Sie müssen angemeldet sein um Beiträge in den Foren zu erstellen.