Posted Wed, 03 Feb 2021 21:51:15 GMT by Camilo Andrés Valenzuela Plazas Especialista de soporte
Hi there,

Can you tell me where I can find a docuware document specifying the scope of your technical support?

A version upgrade is a common technical support or is it something different from a support?

I appreciate your guidance.
Posted Thu, 04 Feb 2021 13:25:05 GMT by Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions
Hi Camilo, 

Update installations are usually not part of a support contract. You can do them yourself, ask your ADP to do that (usually for a fee) or have DocuWare Professional Services (definitely for a fee) do that.
Have a look at the "Updates" button on the top of this page, you can find the downloads and instructions there.

Greetings from Germany, 
Simon H. Hellmann
DocuWare System Consultant
Posted Tue, 17 Jan 2023 10:20:15 GMT by Roger Alves Sales Director Spain
Hola Camilo,

Please find attached document specifying the scope of DocuWare technical support

I hope this helps



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