Publié Wed, 03 Feb 2021 21:51:15 GMT par Camilo Andrés Valenzuela Plazas Especialista de soporte
Hi there,

Can you tell me where I can find a docuware document specifying the scope of your technical support?

A version upgrade is a common technical support or is it something different from a support?

I appreciate your guidance.
Publié Thu, 04 Feb 2021 13:25:05 GMT par Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions
Hi Camilo, 

Update installations are usually not part of a support contract. You can do them yourself, ask your ADP to do that (usually for a fee) or have DocuWare Professional Services (definitely for a fee) do that.
Have a look at the "Updates" button on the top of this page, you can find the downloads and instructions there.

Greetings from Germany, 
Simon H. Hellmann
DocuWare System Consultant
Publié Tue, 17 Jan 2023 10:20:15 GMT par Roger Alves Sales Director Spain
Hola Camilo,

Please find attached document specifying the scope of DocuWare technical support

I hope this helps



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