Hi Camilo,
Update installations are usually not part of a support contract. You can do them yourself, ask your ADP to do that (usually for a fee) or have DocuWare Professional Services (definitely for a fee) do that.
Have a look at the "Updates" button on the top of this page, you can find the downloads and instructions there.
Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant