Posted Tue, 20 Nov 2018 15:55:06 GMT by Nathan French ComDoc Systems Analyst

I have looked in these locations and have not found an error log file for Desktop Apps or Desktop Apps Service. 

C:\Users\name\AppData\Local\DocuWare
C:\ProgramData\DocuWare
C:\Program Files (x86)\DocuWare

In Event Viewer, I selected all events from the following apps:
- DocuWare Desktop
- DocuWare Desktop Service
- DocuWare Logging

... and the only things I am seeing there is service started / stopped. 

I know that there are errors happening because DocuWare Printer is not sending output to the physical printer.  Users are getting transient error notifications in Windows (which are then not present in the Windows notifications pane later, btw.) 

Where would I find any record or details of these errors?  

Thanks!

Posted Tue, 20 Nov 2018 16:26:18 GMT by Gilles Sauvagnat Altexence Président

Hi

Try %TEMP%/DocuWare/Logs

Regards

Gilles

Posted Tue, 20 Nov 2018 16:40:32 GMT by Joe Kaufman Bell Laboratories Inc Application Development Manager

Don't you use LogCollector to collect errors on the Desktop, found at:

C:\Program Files (x86)\DocuWare\Desktop\LogCollector

?

 

Thanks,

Joe Kaufman

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