Sometimes the Import Jobs stop automatically.
What is the reason why they stop?

Following are the most common root causes listed:

  • The Authentication Server is not available
  • If a meta data file is present, without a corresponding file
  • The Import configuration gets deletet or the usage rights for the configuration were changed
  • The Import folder got deletet / moved
  • The file access is eather restricted or got changed, eather by a different programm or Windows rights

The Desktop Service log shows quite detailed why the Job was stopped.
To access the log and if needed create a debug log, please follow this link: