When attempting to update or install DocuWare Desktop Apps you receive the error;
"There was an issue installing the prerequisites"
This normally occurs when your anti-virus scanner prevents the installation of a required desktop application component. This can occur even when your anti-virus scanner does not send any notifications stating files were blocked.
You can follow this article to prevent these type of conflicts, Avoid conflicts with Virus scanners and proxys. Alternatively, you may have to temporarily disable your anti-virus application to successfully install the DocuWare Desktop Application.
KBA applicable for both Cloud and On-premise Organizations.