Behavior:
When attempting to access the Export Data configurations page, I get a 403 Forbidden page as shown below:
Solution:
This behavior may occur due to company policy or specific browser settings. For initial troubleshooting, please refer to the following guide:
When attempting to access the Export Data configurations page, I get a 403 Forbidden page as shown below:
Solution:
This behavior may occur due to company policy or specific browser settings. For initial troubleshooting, please refer to the following guide:
1. Test with an alternative browser:
- Attempt to access the Export Data configurations page using a different browser. For example, if you encounter the error in Microsoft Edge, try using Google Chrome or Mozilla Firefox.
- If the page is accessible in another browser, continue with the steps below to address the issue in the affected browser.
2. Clear cache and cookies:
- Clear your browser’s cache and cookies, then close and reopen the browser before attempting to access the page again.
- Refer to the following resources for detailed instructions:
3. Use Incognito or Private mode:
- Open a new Incognito (Chrome) or Private (Edge/Firefox) window and try to access the Export Data configurations page.
4. Further troubleshooting:
- If the issue persists after clearing cache/cookies and using Incognito/Private mode, and the page is accessible from another browser, engage your IT department to investigate further. A browser reinstall may be required, or there may be environmental factors causing the issue.
KBA applicable for both Cloud and On-premise Organizations.