Views:

Question:
Which ports and IP ranges need to be opened in order to work with DocuWare Cloud systems?

Answer:
Which Ports have to be enabled:

  1. Authentication for the Admin Tool and Desktop Apps
    80 / 443
Which named addresses or DNS names have to be enabled?
  1. Cloud Customer URL: 
    https://
    Your-DocuWare-Cloud-URL.docuware.cloud
    dwcloudstatic.azureedge.net
  2. Sendgrid (Email and Workflow Notifications, password Reset)
    noreply@docuware.cloud
    xvfrhprf.outbound-mail.sendgrid.net
  3. DNS names for the Local Data Connector HUB
    EMEA Customers:
    https://emeanumbat*-localdatahub.azurewebsites.net/ 
    https://emeaorca*-localdatahub.azurewebsites.net/
    US Customers:
    https://usnumbat*-localdatahub.azurewebsites.net/ 
    https://usorca*-localdatahub.azurewebsites.net/
    Japan Customers:
    https://japannumbat*-localdatahub.azurewebsites.net/
    https://japanorca*-localdatahub.azurewebsites.net/
  4. Intelligent Indexing
    Intellix.docuware.com
    ssl.intellixemea-app.azurewebsites.net

If you need to know the exact IP address and further information about your cloud system, you can use the PING command on your customer URL e.G. Your-DocuWare-Cloud-URL.docuware.cloud, as well as the NSLOOKUP command.

Please note that the IP address of your cloud system can change at any time, so we recommend that you set your firewall or security permissions using the DNS name.
Due to technical limitations we can not assign fixed IP addresses.

If you need more whitelisting information, please check your firewall logs for Microsoft Azure addresses

 

Comments (0)